Terms of Service

Services, bookings and appointments

All bookings are subject to availability and confirmation by London Auto Salon. We provide written or electronic confirmation of the scheduled appointment and an outline of the services to be performed. Quotes and estimates are valid for the period stated in the estimate and may be revised if the vehicle condition differs materially from the initial description. The client must provide accurate information about the vehicle and any existing damage prior to booking. Any additional work identified during inspection will be communicated and quoted before being undertaken. For fleet or commercial bookings we may require an agreed schedule, acceptance of our commercial terms and a purchase order or contract. We reserve the right to refuse service where provision would be unlawful, where safety or environmental standards would be compromised, or where we reasonably believe a vehicle cannot be handled safely at our facilities. Clients are responsible for removing personal items from the vehicle prior to service; the salon is not liable for lost or damaged personal items left in a vehicle. Where collection and delivery are agreed, the client grants permission for our nominated courier partners to collect and return the vehicle on the agreed dates, and to operate the vehicle for purposes of transport in line with standard industry practice and insured arrangements. Any changes to appointment dates should follow our cancellation and rescheduling policy set out below.

Payments, deposits and pricing

Prices for services are set out in written estimates or on our website where marked. All quoted prices are exclusive of VAT where applicable and any additional costs such as replacement parts, specialist products, or logistical charges for remote collections. For first-time bookings and for selected premium services we require a non-refundable deposit to secure the appointment; this will be confirmed in writing. Deposits are applied to the final invoice. Final payment is due on completion of the service unless an alternative commercial arrangement has been agreed in writing. Accepted payment methods will be shown on the invoice and include authorised third-party payment processors; we do not retain full card details. Invoices not paid within the agreed credit terms may incur interest and collection charges at a rate permitted by law. We reserve the right to suspend or withhold delivery of any certificate, warranty or further services until payment has been received in full. Quotations are provided in good faith and may be revised if the service scope changes or if additional damage or necessary preparatory work is discovered during the job. Any agreed discounts or promotional pricing will be documented and expire as stated. If an agreed warranty is provided with a protective coating package it will be subject to mandatory maintenance requirements and proof of compliance as specified in the warranty documentation. Failure to follow the maintenance conditions may void warranty coverage.

Cancellations, rescheduling and refunds

Clients may cancel or reschedule appointments by contacting the salon using the contact details provided. Where a deposit has been paid, cancellations made within the period specified in the booking confirmation may lead to forfeiture of the deposit. If you reschedule more than the allotted notice period the deposit may be transferable to the new appointment at our discretion. For last-minute cancellations we reserve the right to charge a cancellation fee to cover administration and lost bookings. Refunds, where applicable, will be processed using the same payment method as the original transaction within a reasonable period and in accordance with the payment provider policies. If we cancel an appointment for operational reasons we will make reasonable efforts to contact the client and offer an alternative date, or provide a refund for any deposit paid. For work that has commenced and been accepted by the client, no refund will be given for completed labour, but pro rata refunding for uncompleted portions may be offered in line with our commercial terms. Any dispute regarding refunds will be handled in accordance with the complaints process and, if necessary, escalated under the governing law provisions below.

Liability, warranties and limitations

We perform services with reasonable skill and care using industry-appropriate materials and methods. For certain protective coatings we may offer a manufacturer-backed warranty which will be provided in writing and will specify coverage, exclusions and required maintenance. Our liability to clients is limited to direct losses arising from proven negligence or breach of contract and is capped at the price paid for the service in question, except where exclusion is prohibited by applicable law. We are not liable for indirect, incidental or consequential losses including loss of use, loss of profits or diminished market value except to the extent required by law. We will not accept liability for pre-existing damage, structural faults, mechanical issues or areas of the vehicle that are concealed or inaccessible at the time of inspection unless explicitly recorded. For classic and high-value vehicles we recommend that clients maintain appropriate insurance cover during any works and check their policy for agreed values and transit cover when vehicles are collected or delivered. Any photographic or portfolio images used on our site have been taken with client consent; clients who do not wish their vehicle images used should inform us in writing prior to service. We will exercise best practice to avoid damage but if damage occurs we will record the incident, investigate and provide reasonable remediation in line with our insurance and quality processes.

Intellectual property and use of content

All content on this website, including text, images and design, is the property of London Auto Salon or its licensors and is protected by copyright and other intellectual property rights. You may view and print pages for personal, non-commercial use only. Any reproduction, distribution, modification or public display for commercial purposes requires our prior written consent. If you submit photographs or testimonials to us for inclusion in our portfolio you grant us a non-exclusive, worldwide, royalty-free licence to use that material for marketing, portfolio and promotional purposes unless you notify us otherwise in writing. Any use of our brand, logo or trade marks must be authorized. If you believe your intellectual property has been used improperly on our site please contact our team using the details provided below.

Data protection and privacy

We process personal data in accordance with our Privacy Policy which sets out how and why we collect, store and use personal information. By engaging our services you consent to the processing of your personal data for the purposes of service delivery, communication, invoicing and warranty administration where applicable. We implement appropriate security measures to protect personal data and adhere to UK data protection law. For full details about your rights and how we handle data please review the Privacy Policy available at /privacy/ or contact our Data Protection Officer at [email protected].

Governing law and dispute resolution

These terms are governed by the laws of England and Wales. Any dispute arising from or connected to these Terms of Service, our services or our website will be resolved in the courts of England and Wales unless otherwise agreed in writing. We aim to resolve queries and complaints quickly; please contact us at the address below. If you are not satisfied with our response you may escalate to the UK Information Commissioner for data matters or pursue other remedies available under applicable law. For consumer bookings you may have additional rights under local consumer protection laws which remain unaffected by these terms.

Contact information

For questions about these Terms of Service or any contractual matters please contact us using the details below. London Auto Salon, 10 Baker Street, Marylebone, London, NW1 6XE, United Kingdom. Phone: +44 20 7946 0958. Email: [email protected]. For data protection queries contact [email protected].

These terms were last updated on 1 January 2026. We may update these terms occasionally; the latest version will be published on this page. Continued use of our services after changes constitutes acceptance of the revised terms.